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RETURNS & EXCHANGES

Can I return my item for a refund or exchange?

If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full refund for all items except intimates sets or bodysuits/bikinis and for any wholesale or discounted orders using promo-codes or other sale.

How long after purchase can I make a return?

Please notify us via email info@annabellaoflondon.com with the items you wish to return. Make sure we receive the goods within 14-days from the date you received them, and please keep a postal receipt. We can only process refunds once we received the goods and if they are not damaged or with make-up stains in their original package as long as the products haven't been purchased on sale, are in stock and haven't been purchased with a promo code.

How to make a return:

We would like to inform you before you make a return, that our return address is in our storage house:

No 62, FenghuangGang 2 village, xixiang street, Baoan district,518000, Shenzhen, Guangdong, China 

  • Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
  • Please fill-in and include the returns form along with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will suffice!
  • We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
  • Unfortunately we cannot refund or exchange items that are purchased on sale, with a promo code and we can also not  items that are sold out.

The return address is:

No 62, FenghuangGang 2 village, xixiang street, Baoan district,518000, Shenzhen, Guangdong, China 

How long does a refund take?

We aim to process all returns within 14 working days of delivery to us, at which time we will issue a full refund or exchange provided items are not damaged and without any make-up stains in their original package as long as the products haven't been purchased on sale, are in stock and haven't been purchased with a promo code. Please note we do not contact a customer as soon as your item arrives back to us.

Can I get my shipping fees back?

We regret to inform you that any original shipping fees or return shipping charges are non-refundable. In the rare event that you do receive a faulty item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.